Frequently Asked Questions
Can I pick up my order locally?
Yes! You can select the “Local Pick Up” option during checkout. We currently offer pickup daily 11am-7pm. Most orders are ready within 24 hours, but you will receive a notification once your order is ready for pick up.
Do you ship overseas?
Yes! We ship worldwide. Shipping rates will be calculated during checkout.
Is everything on the website in stock?
Everything that is on the website should be in stock. Our online inventory is updated regularly but there are occasions when we run into inventory discrepancies. If this happens and we are unable to fulfill your order a prompt refund will be issued.
When will my order ship?
We strive to ship all orders as quickly as possible. Most orders are shipped within 48 hours. Tracking information will be uploaded for you to track the progress of your order.
What shipping service do you use?
All orders are well packaged and shipped using USPS.
Are you part of Antone’s Nightclub?
Both Antone’s Nightclub and Antone’s Record Shop were founded by Clifford Antone. Although both businesses have always been run separately, we share the same goal of continuing to honor Clifford’s vision. We remain in our original location at 2928 Guadalupe, just north of the UT campus. The nightclub is located in downtown Austin at 305 E. 5th Street. Official Antone’s merchandise is exclusively available here in the shop and at Antone’s Nightclub.
Do you sell tickets to Antone’s?
Tickets for all Antone's shows can be purchased at Big Henry’s Vinyl & Gifts located inside Antone’s Nightclub or online at https://antonesnightclub.com.
Do you buy records?
Yes, we buy well cared for records! Check the “We Buy Records” page for more information and updates.
Do you accept returns?
Yes! All items purchased in the store can be returned for store credit within 14 days of purchase with a receipt. We do not offer refunds. For mail orders, please contact us for a return authorization. We do not charge a restocking fee, but the buyer is responsible for all shipping costs.
Will you sell my band’s record in your store?
Yes! We are proud to stock a large selection of independent and local music both in the shop and here on the website. We will sell your music on a consignment basis. We typically like to start with 3 copies of each title. All items must be professionally packaged.
Do you host release parties?
We have temporarily paused our in-store events but hope to resume those soon!
What is your mask policy and other safety protocols?
Masks are optional for all customers and employees.
Hand sanitizer is available.
No public restroom.
No Listening Stations, but you are welcome to bring your own portable record player.
Surfaces regularly wiped down
In addition to in-store shopping we are continuing to offer curbside service from 11am-7pm everyday and mail order service.
Thank you for your continued support!
What are your hours?
Our current hours are 11am-7pm daily. In addition to in-store shopping, we are continuing to offer curbside and mail order service.
Do you sell gift certificates?
Yes! They can be purchased in the store or off the website.